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Frequently asked questions

- The first letter that comes to your e-mail address contains an activation code and a link to a page confirming the registration. To confirm registration, you need to copy the activation code and follow the link. After that you should enter the code in the "activation code" and click "Activate." After this, you should receive the second letter, which will contain your account number and password.

- I have typed wrong name when registering, how can I fix it?

- When registering, you must specify the real name, otherwise you will not be able to receive any winnings. It is impossible to change name. You should open a new account with the correct name.

- I have transferred the money, but they did not appear on my account ...

- If you transfer funds via bankwire, please send a document confirming the transfer, and we will fund your account with all or part of the sum in advance. Full amount will be credited as soon as money will come to our bank account. If you send e-currency (webmoney, payment systems, etc.) or use a credit card, they will appear on your account within minutes. If not, please contact us by using request: «My Account» - «Requests» - «Write new request» - «Account» - «Money transfer».

- I'm trying to recharge my account by credit card, but nothing happens - an error message appears ...

- Here are the basic codes which help to decode error:
Error code 05 - means "the issuing bank card is unavailable." You need to try again later.
Error code 51 - means "insufficient funds". You may not consider the difference in conversion rates or request a sum of money greater than that which is on the card. You need to request a lesser amount.
Error code 12 - means "an unresolved transaction." You need to request clarification from the issuing bank or your credit card payment system through which you are trying to pay.
Error code 54 - means «expired card». Validity of your credit card has expired. You should contact the bank for the renewal of the card.

- What should I do if I cannot login (error - "Invalid Password" or "Account Number is not found")?

- First, try to enter an account number and password directly in the «My account». Please make sure that you have not pressed «Caps Lock». Clean your cache and cookies on your browser and reload this page. Type your account number and password on the keypad manually, not copy them (if you copy you may accidentally grab an extra space).
If the problem persists, try to use forget password or contact us by e-mail

- How can I change my password?

- Click "My Account". The system will ask you to input your account number and password, then take you to a page of personal details. Next, select the "Security". Here you can change your password. For security purposes, we recommend to do this operation periodically. Do not forget the new password, write it down and keep in a secure place.

- What to do if you forgot your password?

- If you forget your password, use the password recovery service. To do this in a private office click on the link "forgot password?". On this page you need to specify the account number, phone number and address of the e-mail, enter the confirmation code (in capital letters) and click "send new password" button.
If the system generates an error: "No user found with the data entered", then you entered incorrect data.
To refine your data please contact us by e-mail

- What to do if I forget my account number?

- You should write a letter to with a description of your problem. You must specify the details of the account holder: name, address, phone number, email. You will get the answer with further instructions.

- What to do if my account number is blocked?

- Send the appropriate request to the "My account" as follows: «Requests» - «Write new request» - «Common» - «General questions».

- Can I transfer money from my account to account my friend?

- No. For security purposes with your account we do not execute such operations.

- When trying to use the automatic payment system I'm going back to the page processing the request...

- The interface of some of the payment system uses an auto-opening windows (pop-up windows). Perhaps you've installed the program (or make settings in the browser), which prevents the opening of these windows. Change the appropriate setting.

2. Betting

- I am planning to put combo bet on CSKA win and CSKA win 2:0, but failed ...

- All right. Bets on dependent events (for example bets to different outcomes in the same match) are not allowed.

- I have placed livebet, the process of coupon registration started, but the countdown was resumed again after the reset...

- In a situation when there is an endless timing, refresh the page using F5 key on your keyboard. Clicking the "Bets history" in "My account" to see that the bet was not accepted. Then try to place a bet again.

- Can you please tell why when I am placing a live-bet, it is counting 7-6-5-4-3-2-1-0. And then hangs on «Processing ... 0» and nothing happens?

- During the technical timeout server tracks changes of odds, and registration coupon are on the server. When you are hanging with the message: "Processing ... 0", most likely, you had a temporary break of your Internet connection. As a result card maybe was accepted, but your browser does not receive a response from the server. You should check the account history for bet placed. In addition, clean your cache and cookies on your browser and reload this page. The sequence of clearing the cache and delete cookies described here

- Where can I see my bets?

- Betting and results of calculations on them can be found in the "My Account".

- How to use the «Copy»?

- Each time when bet is accepted or rejected, in the title of the coupon gray button «Copy» appears. By clicking this button you will be able to use selected evens in new coupon to make the new bet or to retry with the unaccepted bet.

- Why many events that are in the section «Live-betting schedule», are not included in the main list of events?

- Schedule of live-events is not connected with the main line. It may contain a lot of events which are not included in the main list of events.

- Which time zone is used in the events schedule?

- Events are displayed according to the time zone set in your operating system.

- "Live" and "Bets" pages are stuck or updating very slowly...

- Clean cache and cookies at your browser, refresh the page (Ctrl + F5) and try to open the site and place a bet again. The sequence of clearing the cache and delete cookies is described here
In case of troubles with loading pages we recommend to use new version of Firefox. you can download this browser for free here

- I have placed live-bet, but got the message: "Error processing coupons. Bet may be accepted, check account history".

- Check account history, by going on the "My Account". After that, clean your cache and cookies from your browser, refresh the page (Ctrl + F5), try to open the site and place a bet again. The instruction for clear cache and delete cookies is described here

- I want to place a bet, but I get the following error message: "Error -10".

- It says that you are not logged. Login and place a bet.

3. Calculation of bets

- I have won system bet, but I have received less money than expected...

- Read the rules of calculation systems bets, which can be found here

- My friend and I guessed to 9 events in toto, but the gain is different, why?

- Winning the Toto is dependent on many factors: the number of correctly predicted choices, the amount wagered on the option, etc. Please read the corresponding rules.

- Score of 0:0 - even or odd?

- Even.

- What does «to come from behind and win» mean?

- The team is losing in the course of the match, but wins the match.

- Dear administration, please review my bets on football. In a match of Macedonia-Russia I bet the «Second Half > first half». In the first extra time was 1 minute of injure time and second of 4 minutes. From this it follows that the «second half» was more than «first half»...

- This type of betting is not about duration of each time, but about the number of goals scored. In the first half a goal is scored, a there was not goals in second half - and the match ended with score 0:1. Your bet is lost.

- The match, which I bet, played but the bet was not calculated...

- Calculation of bet is executing after each match. If your bet fails to count - send the appropriate request to the "My account" as follows: «Requests»-«Write new request» - «Account» - «Bet calculation».

- Another bookmaker stated the result which is different from yours. Who is right?

- We use official sources of information only. Results from other bookmakers are not taken into consideration.

- In the quarterfinals of Euro-2008 I bet to win of Russian team over Holland team. Russia advanced to the semifinals. Why my bet was considered as a loser?

- Betting on football we are accepted to regulation time. The Russian national team managed to beat the Dutch in extra time. Regulation time ended with the score 1:1.

4. Procedure of withdrawal

- Why you have such long delay in response to my e-mail?

- For faster service, please use internal message service of our website: «My Account»-«Requests»-«Write new request».

- I sent a request to receive my winnings to my e-wallet, but money is still at my account.

- The withdrwals requests can be executed within up to 3 business days. If your request is still not executed, please make a second request. Please notice that funds are debited at the time of actual payment. Until this moment, you can freely use your funds for gambling, but if by the time of payment of funds will be insufficient, the payment request will be cancelled, and you should make another request.

- Do you take any commission for winnings?

- No, Fonbet did not charge winnings with any fee. However the transactions can be charged by fee by companies where you will transfer your funds, according to their rates.

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